Company: FORTUNE FLAVOR SDN. BHD. (“we”, “us”, “our”)
Website: www.fortuneflavorfood.com
Email: admin@fortuneflavorfood.com
Phone: +60 18-272 1689

At FORTUNE FLAVOR SDN. BHD., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, place an order, or communicate with us.

We process personal data in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA) and applicable amendments.

1) Personal Data We Collect

We may collect the following types of personal data:

Identity & Contact Information
Name, email address, telephone number, billing address, shipping address, and other information necessary to process and deliver your order.

Order & Payment Information
Products ordered, order history, transaction details, delivery information, and payment method. Payments may be processed through third-party payment service providers, and we do not normally store complete payment card details.

Technical & Usage Information
IP address, browser type, device information, website activity, pages visited, and related technical information used for website functionality, analytics, and security.

Communications
Information you provide when contacting us regarding orders, products, deliveries, refunds, complaints, or other enquiries.

2) How We Use Your Personal Data

We may use your personal data to:

  • Process and manage orders and payments

  • Arrange delivery of frozen food products

  • Provide order confirmations and delivery updates

  • Handle refunds, replacements, complaints, and order-related issues

  • Respond to enquiries and provide customer support

  • Operate, maintain, secure, and improve our website and services

  • Detect or prevent fraudulent or unauthorised transactions

  • Maintain appropriate business, accounting, and transaction records

  • Comply with applicable legal and regulatory requirements

  • Send promotional or marketing communications where permitted and, where required, with your consent

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

3) Disclosure of Personal Data

We may disclose relevant personal data to third parties where reasonably necessary for our business operations, including:

  • Courier, delivery, and logistics providers

  • Payment gateways and payment processors

  • Website hosting and IT service providers

  • Analytics and customer support service providers

  • Professional advisers where necessary

  • Government, regulatory, law enforcement, or other authorities where required by applicable law

We take reasonable steps to ensure that service providers handling personal data do so only for legitimate and specified purposes and maintain appropriate safeguards.

4) Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve user experience, maintain security, and understand website performance.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

5) Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet business and accounting requirements, resolve disputes, enforce agreements, or comply with applicable legal obligations.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.

6) Data Security

We implement reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7) Your Personal Data Rights

Subject to applicable Malaysian law, you may have rights in relation to your personal data, including requesting access to or correction of your personal data and withdrawing consent where processing is based on consent.

You may also contact us regarding the processing of your personal data or to request that we update information that is inaccurate or incomplete.

Certain requests may be subject to legal, regulatory, contractual, or operational requirements.

To make a request, please contact:

admin@fortuneflavorfood.com

8) Third-Party Websites

Our website may contain links to websites or services operated by third parties.

FORTUNE FLAVOR SDN. BHD. is not responsible for the content, security, or privacy practices of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

9) Children’s Privacy

Our website and online ordering services are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal data from children where such collection would not be permitted under applicable law.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, website, technology, or applicable legal requirements.

Any updated version will be published on this page. We encourage users to review this Privacy Policy periodically.

11) Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact:

FORTUNE FLAVOR SDN. BHD.
No. 2104, 1st Floor, Jalan Rozhan
Taman Impian Ria
14000 Bukit Mertajam
Pulau Pinang, Malaysia

Email: admin@fortuneflavorfood.com
Phone: +60 18-272 1689