Company: FORTUNE FLAVOR SDN. BHD.
Address: No. 2104, 1st Floor, Jalan Rozhan, Taman Impian Ria, 14000 Bukit Mertajam, Pulau Pinang, Malaysia
Website: www.fortuneflavorfood.com
Email: admin@fortuneflavorfood.com
Contact: +60 18-272 1689

At FORTUNE FLAVOR SDN. BHD., we take care to ensure that our frozen food products are prepared, packed, and dispatched appropriately so they reach customers in suitable condition.

1) Order Processing

Orders are processed after successful payment confirmation.

Orders placed from Monday to Friday, excluding public holidays, are generally prepared for dispatch within 1–2 business days.

Once your order has been confirmed for delivery, relevant order or delivery information will be provided where available.

Orders placed during weekends, public holidays, promotional periods, or periods of high demand may require additional processing time.

2) Delivery Areas & Estimated Time

Delivery availability and estimated delivery times depend on the customer’s location and the availability of suitable delivery services for frozen food products.

Where delivery is available, the estimated delivery timeframe will be communicated during checkout or order confirmation.

As our products are frozen and temperature-sensitive, certain locations may not be eligible for delivery if appropriate delivery arrangements are unavailable.

Delivery times are estimates and may be affected by public holidays, peak periods, weather conditions, traffic, operational disruptions, or other circumstances beyond our reasonable control.

3) Frozen Food Delivery

Our frozen food products are packed appropriately for delivery according to the delivery method used.

Customers should ensure that someone is available to receive the order at the delivery address.

Upon receiving your order, please inspect the products and transfer all frozen items to a suitable freezer as soon as possible.

Customers are responsible for proper handling and storage of the products after successful delivery.

4) Delivery Fees

Delivery fees, where applicable, will be displayed during checkout or communicated before the order is confirmed.

Fees may vary depending on factors such as:

  • Delivery location

  • Order size and weight

  • Packaging requirements

  • Delivery method

Promotional or free-delivery offers may be available from time to time and will be subject to the terms stated in the relevant promotion.

5) Unsuccessful Delivery

Customers are responsible for providing a complete and accurate delivery address, contact number, and other information necessary to complete the delivery.

If delivery cannot be completed because of an incorrect or incomplete address, customer unavailability, inability to contact the recipient, or other circumstances attributable to the customer, additional delivery charges may apply if re-delivery is possible.

Due to the perishable and temperature-sensitive nature of frozen food products, unsuccessful deliveries may affect product condition. We cannot guarantee replacement or refund where an unsuccessful delivery results from circumstances attributable to the customer.

6) Damaged, Missing or Incorrect Items

Please inspect your order as soon as it is received.

If your order contains a missing or incorrect item, damaged packaging, or a product that appears to have arrived in an unacceptable condition, please contact us within 24 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the affected product

  • Photos of the packaging and product label where relevant

We will review the information provided and determine the appropriate resolution in accordance with our Refund & Returns Policy.

7) Self-Collection

Where self-collection is available, customers will be provided with collection details after the order is ready.

Frozen products should be collected within the specified collection period and transferred to appropriate frozen storage as soon as possible after collection.

8) Delivery Availability

Delivery services may be limited to selected locations based on the availability of suitable logistics and delivery arrangements for frozen food products.

FORTUNE FLAVOR SDN. BHD. reserves the right to decline or cancel an order where suitable delivery arrangements cannot reasonably be provided. Where an order has already been paid and cannot be fulfilled, an appropriate refund will be arranged.

9) Contact Us

For questions regarding your order or delivery, please contact:

FORTUNE FLAVOR SDN. BHD.
No. 2104, 1st Floor, Jalan Rozhan
Taman Impian Ria
14000 Bukit Mertajam
Pulau Pinang, Malaysia

Email: admin@fortuneflavorfood.com
Contact: +60 18-272 1689