Company: FORTUNE FLAVOR SDN. BHD.
Email: admin@fortuneflavorfood.com
Contact: +60 18-272 1689
At FORTUNE FLAVOR SDN. BHD., we take the quality and condition of our frozen food products seriously. Due to the perishable and temperature-sensitive nature of food products, returns and refunds are subject to the conditions below.
1) Inspection Upon Delivery
Customers are encouraged to inspect their order as soon as possible upon delivery.
If you receive an incorrect item, damaged packaging, or a product that appears to be in an unacceptable condition upon arrival, please contact us within 24 hours of delivery.
2) Non-Returnable Food Products
For food safety and hygiene reasons, frozen and perishable food products cannot be returned or exchanged due to:
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Change of mind
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Incorrect product selection by the customer
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Personal taste or preference
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Products that have been opened, consumed, cooked, or improperly stored after delivery
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Failure to receive, refrigerate, or freeze the products promptly after delivery
Once food products have been delivered and accepted in satisfactory condition, they are generally not eligible for return.
3) Damaged, Incorrect or Unacceptable Products
Please contact us if:
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You received the wrong product
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The product or packaging was significantly damaged during delivery
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The product arrived in a condition that may make it unsuitable for consumption
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Items from your confirmed order are missing
Please provide your order number, description of the issue, and clear photos or videos showing the product, packaging, and condition upon receipt.
4) Refund or Replacement
Once we have reviewed your request and supporting evidence, eligible claims may be resolved through:
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Replacement of the affected product; or
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Refund for the affected product.
The appropriate resolution will depend on the circumstances of the order and product condition.
Approved refunds will be processed to the original payment method. Processing times may vary depending on the payment provider or financial institution.
5) Delivery and Storage
Frozen products should be transferred to appropriate frozen storage as soon as possible after delivery.
FORTUNE FLAVOR SDN. BHD. cannot be responsible for deterioration caused by delayed collection, unsuccessful delivery due to customer unavailability, incorrect delivery information provided by the customer, or improper handling or storage after successful delivery.
6) Order Issues
For any issue with your order, please contact:
FORTUNE FLAVOR SDN. BHD.
Email: admin@fortuneflavorfood.com
Contact: +60 18-272 1689
Please include your order number and relevant photos or videos so that we can review your request efficiently.
7) Consumer Rights
Nothing in this policy is intended to exclude or limit any rights or remedies available to consumers under applicable Malaysian law.
FORTUNE FLAVOR SDN. BHD. reserves the right to assess refund or replacement requests based on the circumstances and supporting evidence provided.